Graphic version of this page

about2

About MCS

MCS is a mark of quality and demonstrates
compliance to industry standards that companies
strive to meet. It highlights to consumers that
companies are able to consistently install or
manufacture to the highest quality every time.

FAQs - Consumers

A. Please visit the installer search page on the website. This can be found here.

A. MCS demonstrates the quality of products and competence of installers in the renewable technology market. Benefits include:

A. In order for a installer to become MCS certificated, it is mandatory for them to be registered with a Trading Standards Institute (TSI) Approved Consumer Code, it is a facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection.

Currently there are two Consumer Codes available for MCS Installers:

  • The Renewable Energy Consumer Code (RECC) has been set up by the Renewable Energy Association and aims to guarantee a high quality experience for consumers wishing to buy or lease small generation units for their home, for a community building or for a small business. RECC membership is a sign that the supplier has agreed to abide by the high standards as set out in their Consumer Code.
  • The Home Insulation & Energy Systems Contractors Scheme (HIES) believes in Consumer Protection and ensuring consumers are dealt with professionally, courteously, sympathetically and any products they purchase from HIES Members are fit for purpose, installed well with guarantees which are underwritten to provide a high level of protection.
  • The Glass and Glazing Federation (GGF) represents companies that make, supply or fit, glass and glass related products in the UK and internationally. This includes glazing companies that also supply renewable energy products such as solar PV and heat pumps. The GGF is committed to consumer protection and to helping its Members deliver a consistently high standard of customer service. To that end it has developed the GGF Consumer Code of Practice. This approved Code also includes renewable energy products.

A. Your computer may be filtered, so check any spam/junk mail folders. Or, check that your installer has the correct email address i.e. no spelling mistakes. The MCS certificate should be issued to you within 10 days of installation being commissioned.

A. Only the MCS Contractor that registered the installation can amend the details on the MCS installation certificate. If the original Contractor is no longer MCS certified then the customer can contact the MCS helpdesk for further information on how to amend the information. It is worth noting that generally the MCS helpdesk will only correct information that was incorrect at the time of the installation. The MCS helpdesk does not make updates to reflect changes to the system at a later date.

A. The MCS certificate is still valid even if the MPAN is missing or incorrect. The energy supplier may require it to be added to the MCS certificate which can be easily done by your MCS certified installer.

A. Contact your installer and give them a set time period in which they must respond and agree to amend any problems. If you are not satisfied or the installation company have not responded you will need to submit a formal complaint in accordance with the MCS complaints procedure, which is available here.

A. You can only obtain an MCS certificate if your installation was installed by an MCS certified installer and designed, installed and commissioned in accordance with the MCS standards. If this is the case then you should contact the MCS certified installer who installed your microgeneration system to obtain an MCS certificate.

If your MCS certified installer is no longer trading and you have not received an MCS certificate, you can apply to MCS by following the process which is outlined here.

If your installation was not installed by an MCS certified installer then unfortunately you cannot obtain an MCS certificate.