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About MCS

MCS is a mark of quality and demonstrates
compliance to industry standards that companies
strive to meet. It highlights to consumers that
companies are able to consistently install or
manufacture to the highest quality every time.

The MCS Administrator has removed from its approved list of products eight Air to Water Heat Pumps manufactured by Lailey and Coates as their certification has been withdrawn by BBA.

This means that an MCS Contractor will not be able to register the installation of these products on the MCS database or create an MCS Certificate for their customer at present.

The products were removed as BBA received a complaint regarding unit performance, which was left unresolved.

While this is not a common occurrence, as the standards for compliance are clearly set out by the MCS Administrator, MCS Contractors are urged to check that products are approved and available on the database prior to each installation.

The products currently removed from the approved list are as follows:

  • LCM-17 (BBA 0137/07)
  • LCM-06 (BBA 0137/06)
  • LCM-09 (BBA 0137/05)
  • LC-07 (BBA 0137/01)
  • LC-10 (BBA 0137/02)
  • LC-12 (BBA 0137/03)
  • LC-15 (BBA 0137/04)
  • LC-15 (BBA0137)

FAQs

Answer:

MCS is not able to comment on whether you should continue with the installation. However, if you do continue with the installation, you will not be able to register the installation with MCS, nor create an MCS Certificate, for this installation.

Answer:

Distributor/MCS Contractor – MCS is not able to comment on whether distributors may continue to purchase and sell the products in question. However, MCS can confirm that, following the decision to remove the products from the MCS Installation Database, an MCS Contractor will not be able to register nor create an MCS Certificate for these products.

Consumer – If you wish to install one of these removed products, you will not be eligible for an MCS Certificate.

Answer:

MCS wold advise you to contact your MCS Contractor for advice.