Graphic version of this page

about2

About MCS

MCS is a mark of quality and demonstrates
compliance to industry standards that companies
strive to meet. It highlights to consumers that
companies are able to consistently install or
manufacture to the highest quality every time.

Please read below for a statement from MCS following the BBC Watchdog programme broadcast on 13th November 2014.

Please read below for a statement from MCS following the BBC Watchdog programme broadcast on 13th November 2014.

 

Dear Consumer,

 

MCS is aware of a BBC Watchdog investigation that has taken place involving a company called British Solar.

 

We would like to reassure you that MCS takes consumer protection very seriously, especially where there are vulnerable consumers involved.  When we become aware of MCS certified companies in breach of the Renewable Energy Consumer Code or standards, please be assured that these will be fully investigated.  In this particular case, British Solar is not (and has never been) an MCS certified company.

 

As a scheme, we appreciate that you need to have accurate information and enough time to understand what it is you are buying. This includes being clear about what your expectations are, and the extent the technology(ies) are capable of meeting your particular needs.  In particular, the likely performance of the system should be explained to you and what this is likely to deliver for you in financial terms.   We have provided further information about what you need to know in the ‘Consumers’ section of our website.

 

It is important to remember that small-scale generation technology (microgeneration) must be specified, installed and maintained correctly. All MCS certified companies are required to be members of a Trading Standards Institute Approved Consumer Code as a condition of successfully completing and maintaining their certification. This ensures that MCS Installers are abiding by a strict code of practice in terms of selling and marketing techniques. The Renewable Energy Consumer Code (RECC) has produced a number of comprehensive guides which cover many of the issues consumers should be aware of, including specific guidance for vulnerable consumers. The full Code and the consumer guides can be downloaded from www.recc.org.uk, and Top Tips can be found at http://www.recc.org.uk/consumers/top-tips.  The Scheme therefore provides a level of comfort that there are standards and codes in place to govern the practices and behaviours of certified installers, a list of whom can be found on our website.

 

So whether the installer is certified or not, MCS would expect any responsible company to act with due diligence, honesty, fairness and integrity in its dealing with any consumer; and certainly not to take advantage of any vulnerable consumer situation.

 

 

If you have any concerns about an MCS company or wish to make a complaint, please do so via the complaints form found at http://www.microgenerationcertification.org/consumers/complaints or you can contact the MCS Helpdesk (Tel: 020 7090 1082 / Email: This email address is being protected from spambots. You need JavaScript enabled to view it.).