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consumers2

Consumer

The consumer area of this website
is to help those wanting to purchase
an MCS certified product or find an
MCS certified installation company.

Important Consumer Information

As the consumer, it is important that any small-scale generation technology is specified, installed and maintained correctly.

You need to have accurate information and enough time to understand what it is you are buying. You must be clear about what your expectations are, and the extent the technology(ies) are capable of meeting them. In particular you should be clear about the likely performance of the system, and what this is likely to deliver for you in financial terms.

It is mandatory for all our members to be registered with a Trading Standards Institute (TSI) Consumer Codes Approval Scheme (CCAS). The CCAS is facilitated self-regulation. It aims to bolster consumer protection and improve customer service. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the TSI Approved Code logo - that code members can be trusted.

Presently RECC, HIES and GGF are the only consumer codes available.

Renewable Energy Consumer Code

The Renewable Energy Consumer Code (RECC) was set up by the Renewable Energy Association. Their aim is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes.

RECC membership is a sign that the supplier has agreed to abide by the high standards as set out in the Consumer Code. This code is backed by the Trading Standards Institute (TSI) as part of its self-regulation initiative, the Consumer Codes Approval Scheme.

RECC has also produced a very comprehensive guide for consumers, and covers many of the issues you should be aware of. Alternatively, download the RECC top tips for consumers for a summary of things you should be looking out for. For more information on the Consumer Code please click here.

 

The Home Insulation & Energy Systems Contractors Scheme

The Home Insulation & Energy Systems Contractors Scheme (HIES) believes in Consumer Protection and ensuring consumers are dealt with professionally, courteously, sympathetically and any products they purchase from HIES Members are fit for purpose, installed well with guarantees which are underwritten to provide a high level of protection.

HIES also believes that consumers should have free access to robust dispute resolution and therefore provide consumers with free mediation, free independent inspection and free access to The Ombudsman to help resolve any issue that may arise.

Consumers using HIES Accredited Members will not be left disadvantaged at any point, from the moment they sign a contract with a HIES Member to the end of the guarantee period.

To that end, The HIES Scheme Rules & Code of Practice, which is a stringent set of Rules and 'Modus Operandi', the members must adhere to at all times in their dealings with consumers, has been approved by The Trading Standards Consumer Code Approval Scheme (CCAS). For further information please visit: www.hiesscheme.org.uk 

 

The Glass and Glazing Federation

The Glass and Glazing Federation (GGF) represents companies that make, supply or fit, glass and glass related products in the UK and internationally. This includes glazing companies that also supply renewable energy products such as solar PV and heat pumps.

The GGF is committed to consumer protection and to helping its Members deliver a consistently high standard of customer service. To that end it has developed the GGF Consumer Code of Practice, the first in the glazing sector to receive CTSI approval under its Consumer Codes Approval Scheme. This approved Code also includes renewable energy products.

All GGF Member companies that deal direct with homeowners are required to comply with the Code, which covers all aspects of consumer contact from initial promotion to after-sales service. GGF consumer protection includes security for deposits and stage payments under the GGF Deposit Indemnity Scheme and access to the free GGF Conciliation Scheme in the unlikely event that a Member company is unable to resolve a consumer’s problem.

The GGF created the consumer information website MyGlazing.com to help homeowners make informed decisions about home improvements, providing inspiration, advice and information about glazing products and services

From 26th September 2015 all heating and water products, with an output equal to or less than 400kW will be affected by the Energy related Products (ErP) directive that comes into force.

A list of FAQs have been pulled together for consumers to assist with understanding this directive and how the directive impacts their installation. These FAQs can be found here

The Deposit and Workmanship Warranty Insurance Scheme was introduced to protect your deposit. The installation company should provide you with the workmanship guarantee once the installation is complete. Find out more here.

This is not an MCS requirement therefore it is the customer's responsibility to obtain the EPC before they apply for the Feed-in Tariffs. Read more about the EPC requirements here.

Always check with your local authority to find out if you require planning permission or not. Some useful information is available in the planning section of this website.

Once the installation is complete, the installation company will provide you with a comprehensive handover pack, including the MCS certificate, user manual and any relevant manufacturer's guarantees. A downloadable checklist is available here.

The installation company may offer free solar panels to get the income from the Feed-in Tariff (FITs), while the homeowner will benefit from the free electricity. For further information about Rent-a-roof schemes please visit the RECC website. 

It is important to understand the obligations of any entity bringing products into the UK from a country outside of the European Union so that all elements of the supply chain and the end consumer are clear on the responsibilities. Please read this document for a full overview of the requirements.

As interest grows in the role that battery storage can play in improving the performance of solar PV systems by capturing any surplus electricity generated (allowing consumers to store solar electricity for use later in the day), the Renewable Energy Consumer Code (RECC) along with BRE’s National Solar Centre (NSC) have drawn up some guidance for installers and consumers.

In the absence of formal standards, you are able to find some useful information below about how battery storage can work alongside a solar PV system, whether retro-fitted to an existing installation or fitted as part of a new installation, along with RECC and NSC consumer guidance.

Please speak to your installer for further information.

In order to obtain an MCS Certificate, the installation must meet all of the following three requirements:

  1. Commissioned by an MCS Installation Company;
  2. Include an MCS certified product; and
  3. Have a commissioning date after 15th July 2009.

If the installer is currently MCS Certified

MCS Certified Installers are required to issue the MCS Certificate to the customer directly. Check if the installer is certified here.

Please contact the installer in the first instance to request a copy of the certificate. If the certificate has not yet been generated, the installer will need to apply for Extended Access.

 

If the installer is no longer MCS Certified

If the installer is no longer MCS Certified, please follow the application guidance below. MCS is able to generate the certificate on behalf of the installer for customers who have not received a copy. Ensure you have read and understood the process for obtaining MCS certificates for consumers found here.

We are only able to provide the MCS Certificate based on the information provided. This is no guarantee of access to Government incentive schemes, such as the Feed-In Tariffs and Renewable Heat Incentive.

A disclaimer will be provided with all MCS certificates generated. A copy of this is available here.

You will need to email This email address is being protected from spambots. You need JavaScript enabled to view it. the following three items:

1. Proof of ownership

You may choose to provide either a fully paid invoice (with bank statements showing full payment if not a fully paid invoice) or a formal letter from a solicitor stating that the customer is both the owner of the property and the system in question.

2. Checklist

Appendix

Technology Type

PDF Version

Word Version

A Wind Turbines, Solar PV and Micro CHP Click Here Click Here
B Air Source Heat Pumps and Exhaust Air Heat Pumps Click Here Click Here
C Ground Source Heat Pumps Click Here Click Here
D Biomass Click Here Click Here
E Solar Thermal Click Here Click Here

3. Signed Customer Statement Form

Download here.

Certificates will be generated within 5 working days. If incorrect or partially filled out forms are received, this will delay the generation of your certificate.