Please find below a December update from MCSSCo CEO Ian Rippin;
‘I wanted to take this opportunity to update you on some exciting developments for MCSSCo and to thank you for your support during my first two months in post.
It has been great to meet so many of you and I appreciate you making me so welcome. I’m looking forward to meeting many more of you soon, so please let me know if you’d like to arrange a visit by emailing email@example.com.
The New Year will bring a new start for MCSSCo with a new office and the creation of a dedicated in-house team.
We are moving the day to day operations of MCS from a managed service model currently supported by Gemserv to a new, lower cost operation based in the North West at Sci-Tech Daresbury. We enjoy a fantastic working relationship with Gemserv and are very grateful for all their hard work and support for the scheme over the years.
Sci-Tech is a National Science and Innovation Campus established in 2006 and located between Runcorn, Warrington, Manchester and Liverpool, with London just two hours away.
We are currently recruiting a number of new roles to be based at Daresbury and the transition to this team will begin early in the New Year.
As this is likely to take a few months, arrangements have been made for the parallel running of some aspects of the scheme alongside existing Gemserv operations to ensure we maintain service levels as far as possible.
We aim to minimise disruption as we work towards greater efficiency, value for money and cost savings. We hope that any teething troubles will be limited so thank you in advance for your patience.
As you know, we have been working on plans for a new MCS Installation Database (MID), one of the cornerstones of MCS where information regarding certified installations can be logged and retrieved. As part of a wider modernisation plan, we need a new MID which is flexible, cost effective and user-friendly.
The build of the new MID is progressing well, with user acceptance testing starting this month.
The switch over to the new MID will shortly require a period of downtime, which given the volume of data and the need to cleanse and re-sequence much of the information, could take up to a week.
Our aim is to minimise the time needed for this vital switch over. Midnight on Thursday January 3 2019 until midnight on Wednesday January 9 has been scheduled for this necessary downtime during a period when it tends to be quiet for MID registrations.
We expect the new MID to be live by Monday January 14 however we will keep you informed on progress with further information on how to work with the new MID.
As per last year, we will be closing the Helpdesk between Christmas and Year. The service will be closed from 1pm on December 24 2018 and will reopen at 9am on January 2 2019.
We will continue to keep you updated as to developments through the usual channels, including the second edition of the newsletter MCS Matters which will be published soon.
On behalf of MCSSCo, I’d like to wish you all a very Merry Christmas and a Happy New Year.’