Consumer

The consumer area of this website is to help those wanting to purchase an MCS certified product or find an MCS certified installation company.

MCS Certificate Charging and Refund Policy

  • You only need to pay a fee if your existing MCS Contractor is no longer MCS certified.
  • The fee of £30 plus VAT covers our administrative costs.
  • The fee covers one MCS Certificate copy, with any number of amendments.
  • We’ll assess the evidence to confirm if it’s sufficient for a certificate to be issued. If it is, we’ll email you a PayPal payment request.
  • Once payment is received, the MCS Certificate will be provided within 10 working days.

A refund may be granted in the following scenarios, supported by evidence:

  1. The payor is found to be ineligible to receive a certificate.
  2. The payor changes their mind before any processing work has been undertaken.
  3. Payment(s) made in error.

 

  • To request a refund please email MCSHelpdesk@gemserv.com with the reason for the refund request and the payment transaction ID, within 14 days of purchase.
  • Refunds will be processed at the original purchase value and via the original payment method.