The consumer area of this website is to help those wanting to purchase an MCS certified product or find an MCS certified installation company.

MCS Certificate Charging and Refund Policy

  • You only need to pay a fee if your existing MCS Contractor is no longer MCS certified.
  • The fee of £30 plus VAT covers our administrative costs.
  • The fee covers one MCS Certificate copy, with any number of amendments.
  • We’ll assess the evidence to confirm if it’s sufficient for a certificate to be issued. If it is, we’ll email you a PayPal payment request.
  • Once payment is received, the MCS Certificate will be provided within 10 working days.

A refund may be granted in the following scenarios, supported by evidence:

  1. The payor is found to be ineligible to receive a certificate.
  2. The payor changes their mind before any processing work has been undertaken.
  3. Payment(s) made in error.


  • To request a refund please email [email protected] with the reason for the refund request and the payment transaction ID, within 14 days of purchase.
  • Refunds will be processed at the original purchase value and via the original payment method.

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