Consumer

The consumer area of this website is to help those wanting to purchase an MCS certified product or find an MCS certified installation company.

Request a Certificate Copy

Note that MCS Certificate copies can only be provided to the current system owner or their legal representative. To cover administrative costs there is a charge of £30 + VAT (£36 in total) payable before a copy certificate is issued.

The process for requesting a copy of an MCS Certificate is as follows. Please follow the process once for each copy certificate required.

You can check whether an MCS Certificate exists by calling the MCS Helpdesk. You will need to know the technology type of the system and the full address (including postcode) where the system is installed.

If the MCS Contractor which installed the system is still on the Scheme, you’ll be referred to them to request a copy of the MCS certificate. If they are no longer on the Scheme, please proceed with the process detailed here.

Please note that an MCS certificate is not a mandatory or legal requirement for system installation.

 

For Proof of Ownership, one of the following three items is sufficient:

  • a fully paid invoice marked paid by the original MCS Contractor (i.e. the installation company);
  • the original invoice with the corresponding bank statements showing full payment has been made; or
  • a formal letter from a solicitor, on headed paper, stating that the customer is the owner of the system in question.

Note that, proof of ownership of the property is not proof of ownership of the system.

Once your evidence has been submitted, it will be reviewed, normally within ten working days. If the evidence supplied is sufficient, you will be notified by email with a reference number. You should then proceed to the payment stage.

Note that we cannot proceed with the process of providing a Certificate copy without one of the forms of evidence listed above.

Please ensure you have read the procedural information before submitting a request.

Request an MCS Certificate copy

Once the evidence provided is assessed to be sufficient, you will receive an email confirmation from a Helpdesk agent; within this there will be a link to our PayPal payment page. Following this link will take you to an external site, where you will be able to make your payment. The cost per certificate is £30 + VAT (£36 in total); please use the requestor ID number given in the subject line of your email response from the MCS Helpdesk Agent.

Once payment is confirmed, the agent will send a copy of the Certificate to the email address used for the application, normally within ten working days.

Note that the above process does not include any amendments to the MCS Certificate. If you require an amendment, please click here.

Points to note:

  • Information about the content of MCS Certificates cannot be disclosed over the phone.
  • Information submitted to the MCS Helpdesk is subject to processing under our Privacy Policy.
  • Please click here for the MCS Certificate Charging and Refund Policy.

To follow up on a previously-submitted request, where the above-mentioned timescales have elapsed, please contact the MCS Helpdesk.