The consumer area of this website is to help those wanting to purchase an MCS certified product or find an MCS certified installation company.
The Deposit and Workmanship Warranty Insurance Scheme was introduced to protect the deposit you pay the installation company up front, and also protect the workmanship guarantee the company will give you once the installation is complete.
The deposit and advance payment element of the policy will be valid from the date you pay the deposit until the date agreed in the contract for the goods to be delivered to you for installation (so long as this period is 120 days or less). The Workmanship warranty will usually be for 2, 5 or 10 years depending on the installation and the business.
You will not be covered by insurance unless your installer has registered your installation with an insurance company or other provider. If you are in any doubt about this you should check with your installer.
To find out more about the insurance and warranties, please visit the Renewable Energy Consumer Code, the Home Insulation & Energy Systems Contractors Scheme and the Glass and Glazing Federation website.
For further information on Consumer Rights, please see the Renewable Energy Consumer Code Guidance here. For additional information on Insurance Backed Warranty and Consumer Rights, please see the Home Insulation & Energy Systems Contractors Scheme guidance document here.