Installers & Manufacturers

In this area of the website you can find information on the scheme benefits, the certification process for installers and manufacturers and Certification Body details.

MCS Credit Charging and Refund Policy

  • Credits are charged at the standard rate of £30.00 plus VAT.
  • Any number of credits can be purchased at one time on the MID (via PayPal).
  • One credit is required for each MCS certificate generated.

A refund may be granted in the following scenarios:

  1. Database/technical error, causing overcharge.
  2. Payment(s) made in error.
  3. Genuine request from MCS Contractor (assessed on an ad hoc basis).

  • To request a refund please use the refund request function on the MID, specifying the number of credits which need to be refunded, and the reason for the request.
  • Refund requests must be made within 120 days of purchase at the latest. This is to allow sufficient time for the request to be assessed and actioned.
  • Refunds will be processed at the original purchase value and via the original payment method.
  • Note that if extra credits are applied to an account as the result of an error, MCS reserves the right to remove these/apply a charge at the standard rate, as appropriate.
  • MCS reserves the right to request evidence for any refund requests.
  • For follow up, email mcs@gemserv.com with any queries.