About MCS

MCS is a mark of quality and demonstrates compliance to industry standards that companies strive to meet. It highlights to consumers that companies are able to consistently install or manufacture to the highest quality every time.

Solar PV/Thermal upgrades and maintenance in partnership with MCS – Not True

MCS has been made aware of several companies that are offering Solar PV/Thermal upgrades and maintenance in partnership with MCS.

We would like to confirm that MCS has not partnered with any installation or maintenance companies.

Please contact the MCS helpdesk if you have recently been approached by a company offering a service in partnership with MCS. We have been notified by consumers who have received calls regarding the following services:

  • Maintenance
  • Upgrades
  • Safety checks
  • Inverter checks
  • Buy back solar solutions

We would like to reassure you that MCS takes consumer protection very seriously. Whether the company is certified or not, MCS would expect any responsible company to act with due diligence, honesty, fairness and integrity in its dealing with any consumer. Please be assured that contact details are not coming from MCS directly and we will be working closely with Certification Bodies, RECC and HIES in relation to this matter so that where possible the matter can be investigated accordingly.

If you have any concerns about the information you have been provided by an installation or maintenance company, please contact the MCS Helpdesk (Tel: 020 7090 1082 / Email: mcs@gemserv.com).

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